Delivering to marketplace fulfilment centres: prepared to specification, delivered in the slot
This scenario is an example of a typical task. It does not describe a particular customer.
Starting situation
A seller sells through a large online marketplace and uses its fulfilment centres for storage and shipping to end customers. The marketplace accepts goods only to its own rules: every unit with the correct barcode label, cartons within certain dimensions and weights, pallets at a set height and quality, a booked appointment at an assigned location, and a delivery that matches the announced quantities exactly. Whoever deviates is turned away or pays fees. The seller holds its stock with us and wants to replenish from it regularly.
What the customer needs
- Goods labelled, packed and palletised to the marketplace's requirements before delivery
- A delivery that matches the announcement: correct quantities, correct number of cartons, correct location, booked time slot
- Evidence with which it can prove shortages or discrepancies towards the marketplace
- A remaining stock with us from which it can continue to replenish and sell through other channels
How we handle it
Reading the announcement.
The seller creates the replenishment in its marketplace account and sends us the announcement: articles, quantities, assigned location, label templates and packing requirements. We check whether the stock with us is sufficient and whether the requirements fit the articles.
Preparing the units.
We label every unit with the prescribed barcode, cover foreign barcodes, pack articles that need an outer packaging and build sets if the seller sells them that way.
Cartons and pallets.
The units are packed into cartons that meet the size and weight limits, every carton gets its carton label, and the cartons are stacked on pallets at the prescribed height, secured and fitted with pallet labels. The contents of each pallet are documented.
Appointment and transport.
We book the delivery appointment through the marketplace's procedure, prepare the delivery note and consignment note with the announcement's reference numbers and hand the pallets to our transport partner. The driver carries all papers demanded at the ramp.
Delivery and proof.
After delivery we receive the proof of delivery and pass it on to the seller together with photographs of the pallets before collection. If the marketplace reports shortages, the seller has the documents for its dispute.
Stock and repetition.
The remaining stock stays booked with us. For the next replenishment the seller only needs to send the new announcement; label templates and packing rules are on file with us.
A similar task? Tell us about your shipment.
Request a quoteServices involved
If the goods come straight from a non-EU country and are to go into the fulfilment centre without interim storage, we clear them and prepare them with us before they travel on (see Customs clearance).
What the customer gets
Deliveries that are accepted; no fees for wrong labels, wrong cartons or missed appointments; evidence for every pallet; a remaining stock that stays available for other channels; and a procedure that repeats with every replenishment without the seller having to explain it again.
Your next replenishment to a fulfilment centre?
Send us the marketplace's requirements and your article list. We will tell you how we take over preparation and delivery for you.