Frequently asked questions

No. Each service can be booked on its own, for example only the customs declaration for a consignment another forwarder moves, or only the storage. Most customers combine several services because the handovers then lie with us.

For a first quotation, type of goods, quantity, dimensions and weights, origin, destination and date are enough. For execution, the commercial invoice, packing list and, for non-EU goods, your EORI number and an authorisation are added.

The EORI number is the registration number under which a company deals with customs in the EU. Anyone importing goods from or exporting goods to a non-EU country needs one. It is applied for once and then holds for all consignments; we tell you which details the application requires.

Freight, handling at the port or airport, the customs declaration, import duties and taxes (duty and import VAT), on-carriage and, where applicable, storage. Which duties apply depends on the commodity code and the origin of the goods; we show you the calculation path before booking.

By time, quantity and value. Large quantities with plannable demand go by ship; when the ship is too slow and the aircraft too expensive, rail between Asia and Europe is the middle way; urgent or high-value small consignments fly. We compare the routes for your consignment and tell you what speaks for which.

Yes. You receive stock reports at the frequency you need and a current status on request. Goods receipts, withdrawals and returns are booked as they happen.

Either through an interface by which orders come to us automatically and consignment numbers go back, or through a daily file exchange. Which form fits depends on your shop system and your order volume; we settle that during set-up.

The customs office may request further documents or examine the goods. In that case we are its contact, supply the documents from our files and keep you informed of the status. Most inspections can be avoided by complete documents before the declaration; that is exactly why we check them beforehand.

By the form or by email to contact@streamlinesolution.com. Every enquiry is answered by the person handling it, with a quotation or with the questions still open.