A delivery note on a clipboard being signed on a stretch-wrapped pallet

How we work

From enquiry to proof of delivery

Every task runs with us to the same pattern, whether it is a container, a pallet or a spare part. The pattern has seven steps. It makes sure that nothing is lost between two parties and that you know at every moment where your goods are and what happens next.

  1. Enquiry.

    You describe goods, quantity, origin, destination and date as precisely as you know them. We ask for what is missing for a quotation and say whether the task fits us.

    From us you get: a reply with the open points.

  2. Quotation.

    You receive a quotation that lists the included services and names the ancillary costs that may arise depending on how things go, for example demurrage, waiting time or a customs inspection.

    From us you get: a quotation you can compare with others.

  3. Order and documents.

    With your order we ask for the documents: commercial invoice, packing list, article list, authorisation, contacts. We check them and report what has to be corrected while that is still easy.

    From us you get: a list of the documents and a check of each one.

  4. Planning.

    We book transport, time slots and customs declaration, notify goods receipts and coordinate handovers with partners and recipients.

    From us you get: a schedule with the dates that are fixed and those still open.

  5. Execution.

    The goods move. At every handover, collection, departure, arrival, release, goods receipt, delivery, you receive a notice. Deviations we report immediately, together with what we are doing about them.

    From us you get: status updates without having to ask.

  6. Documents.

    Proof of delivery, customs assessment, goods receipt report, photographs in case of damage: everything you need for your accounts, your insurer or your customer goes to you together.

    From us you get: complete paperwork for every shipment.

  7. Invoice and review.

    The invoice follows the quotation; every additional item is explained. For recurring tasks we discuss what can be done faster or cheaper next time.

    From us you get: a traceable invoice and a proposal for the next time.

What we need from you

The more complete the first details, the faster the quotation. For most enquiries these are enough:

What
type of goods, packaging, number of cartons or pallets, dimensions and weights
From where and to where
collection address or port of departure, delivery address or warehouse
When
the date that counts, and whether it is fixed or a wish
Delivery term
on which terms you bought or sold, if you know
Customs
whether the goods come from or go to a non-EU country, and whether you have an EORI number

How we communicate

By email, so that every agreement can be read back; when it has to be quick, we call you. You have one contact who knows your shipment; if that person is not available, the deputy knows the status from the same documents. We write so that someone who does not know the shipment also understands what it is about.

Step one: your enquiry

Use the form or send us an email. We reply with the open points or directly with a quotation.

Request a quote contact@streamlinesolution.com