We take over the way of an order from the moment it reaches us until the parcel is with the recipient. We receive orders as a file or through a connection to your shop or inventory system. We pick from your stock, pack with the material the goods need, add inserts, produce the shipping label and hand over to the parcel carrier or forwarder that suits size, destination and service level.
Returns are part of it. We accept returns, inspect them to your instructions, put saleable goods back into stock and report to you what is no longer saleable. We answer your customers' questions about deliveries, tracking and returns in your name.
Questions about a delivery land where the shipment is known. Where is my parcel, can I still change the address, how do I send something back: we answer these questions from the warehouse and shipping data, without having to ask you.
Whatever concerns your product, your prices or your goodwill policy we pass on to you or answer according to the rules agreed with you. You receive an overview of the enquiries and the most frequent reasons.
Online sellers from Germany and abroad who want to deliver from Germany to end customers in Germany and Europe
Brands that run their own shop and want to hand off packing and shipping
Companies that ship spare parts, accessories or promotional material to many recipients
We set up articles, packing rules and shipping methods and connect your system with ours.
Your stock arrives, is checked and put into stock.
Orders come in, are picked, packed and handed over; consignment numbers go back to you.
Returns are inspected and restocked; we answer customer questions in your name.
Send us an article list and an idea of the order volume. We will tell you how we would set up onboarding, shipping and returns for you.
